We will take on new clients, but we’re not going to spend too much time chasing what we don’t have when we can concentrate on what we do have. As the saying goes, a bird in hand is worth two in the bush.
I like great customer service, and I hate being looked at as account #56213. I have a name. I have a face. I have a personality. And so do you. I never want Mr. Technique to have an automated phone system that asks you to press fifteen different numbers just to reach somebody in India or Pakistan. Corporate America isn’t even in America, Mr. Tech